The data Carrot Care collects we use so that we can provide our services to you in the most effective way and ensure its quality and safety.
In order to totally safeguard your privacy we process your personal data (name, age, gender and e-mail) separettly from your health data. Whatever you enter, add or do in Carrot Care, it is never connected to data that could personally identify you. We do use special encrypting - which totally and fully depersonalizes your personal iinformation. We use anonymization techniques, so all data is received in a non-personally identifiable form and stores as de-identified.
Carrot Care app works and stores your data only on your device. We do not collect, not process the data on servers, and not share, sale or rent the data to anyone without your consent.
You may withdraw your consent to our data processing or request to remove your personal information at any time by contacting with us via contact@carrotcare.health.
For the OCR recognition feature, the data is being processed using Google servers and is deleted after the recognition is done, automatically. The OCR data is not retained for any other purposes than to give you the result.
For the Manual recongition feature, the data is processed at Amazon and Google Mail services. If you want all your mail information gone at any time (including personal correspondence i.e. everything), please email us at contact@carrotcare.health
Welcome to Carrot Care! We are an online service that provides science-based information and health recommendations based on your lab test results. At Carrot Care, we take your privacy very seriously. You are in control of how and when your information is used. This privacy policy explains how we collect, use, share, and protect your information.
Personal information is any piece of information that can be used to identify a person. This includes your name, address, email, social security number, phone number, IP address etc.
At Carrot Care, we collect a minimal amount of personal information necessary to render our services. These include your name and email address. You provide us with your personal information when you register to use the Carrot Care or its services and features. We also receive your personal information when you communicate with us using the website, or when you send us an email.
Our system may also collect your IP address, which is a numerical address that is used to identify a computer connected to the internet. We may use your IP address to help diagnose problems with our server, to administer our website, to deliver web pages to you upon request, to tailor our website to the interests of our users, and to measure traffic within our website.
When you use Carrot Care, you provide health information, including your lab test results, age, gender, and ethnicity. These are all needed to provide you with our services, including accurate and personalized health recommendations.
To protect your privacy and security, your health information is stored as de-identified information. It means that we remove the information that personally identifies you (your personal information) from your health information and store these separately.
As you interact with Carrot Care, certain non-personally identifiable information is passively collected by Web Server Logs, Cookies, and third-party tracking services.
Web Server Logs can collect date and time of visits, the pages viewed, time spent at this website, and the websites visited just before and just after our website.
Cookies are text files placed in your computer browser that store your preferences. We use Cookies to maintain records of your visit and to improve the content and services on our website. You can disable Cookies or enable notifications about Cookies in your browser settings. Please note that by disabling Cookies, you will not be able to stay logged in upon recurring visits.
Carrot Care is not intended for use by children, and we do not knowingly collect information from anyone under the age of 18.
You are only eligible to use our services only if you are over 18. If you are under the age of 18, please don't attempt to use our services. If you believe that your child has registered on our website or that we have collected their information, please contact us immediately (contact@carrotcare.health). All information collected from persons under age 18 will be deleted from our database as quickly as possible.
Carrot Care does not sell or rent your personal information to any third parties. You will always be notified of our intent to share your personal information in advance and given an opportunity to prevent your personal information from being shared.
We use your personal information within Carrot Care and associated websites to:
We may use your de-identified information to conduct research, but only if you consent to the use of de-identified information to this purpose.
We may use your non-personally identifiable information to analyse the usage of our website, improve the design and content of our website, deliver relevant marketing messages, personalize your internet experience, and offer you products and services. We may, through the use of Cookies, keep you logged into Carrot Care, track your session history, and tailor content to you.
You can opt-out of receiving optional communications from Carrot Care, such as our newsletter and advertisements. You may not be able to opt-out of receiving certain Service-related emails, such as communications about orders, billing, account creation, registration and policy updates. If we have sent you a promotional email or other informational emails not related to your order or account, the email will have an unsubscribe feature that will allow you to opt-out of receiving future emails.
We share your information with third parties when we believe the sharing is permitted by you, reasonably necessary to offer our services, or when we are legally required to do so. For example, we may disclose certain information:
Information made available to Healthcare Providers is required to be used in accordance with all applicable laws, including the Health Insurance Portability and Accountability Act ("HIPAA"). If you share your information with other third parties, different rules may apply to their use or disclosure of the information you share with them.
The use and restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
We do our best to keep any information you share with us safely. We employ industry best practices to avoid any misuse of information.
Carrot Care uses secure SSL/TLS ciphers and strict policies to help keep your information private and safe. To make purchases from any of the Carrot Care websites you must use a modern SSL-enabled browser such as Safari, Firefox, or Chrome. Doing so helps protect the confidentiality of your personal and credit card information while it is transmitted over the internet.
To lower the risk of unauthorised access, we store your health information as de-identified information, separate from your personal information. Additionally, access to your data is heavily restricted based on roles and need.
Please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be entirely secure. As a result, while we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
You can help us keep your data safe by also taking precautions to protect your personal data when you are on the internet. Change your passwords often using a combination of letters and numbers. Make sure you use a secure web browser. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us via email.
You can report any security violations to us by sending an email to contact@carrotcare.health.
You may contact customer support contact@carrotcare.health to request access to, correct or remove any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
You may also close your Carrot Care through your Account Settings. If you close Carrot Care Account, you will no longer have access to our website or services. After the closure of your account, you will not be able to access our platform without creating a new account, and you will need to upload all of your lab test results again. After you close your Carrot Care Account, we retain some information in your account related to your purchase history. This is necessary for accounting, audit and compliance purposes. We may also retain backup copies and archival files of your information to satisfy our state and federal legal obligations or regulatory requirements. However, we will not share your information with any partner or a third party, except for the information that has already been shared with your consent.
Carrot Care may link to websites, products and services operated by third parties. We are not responsible for and do not endorse or accept any responsibility for the availability, contents, products, services or use of any Third Party Website, any website accessed from a Third Party Website, or any changes or updates to such sites.
These websites are linked only for your convenience, and therefore you access them at your own risk. You should contact the website administrator for the applicable Third Party Website if you have any concerns regarding such links or the content located on any such Third Party Website.
We may change this Privacy Policy as our services evolve in the future. You will be notified of any material changes to this Privacy Policy by email. Continued use of our Services following notice of these changes will indicate your acknowledgement of such changes and agreement to be bound by terms and conditions of such changes.
If you have questions or concerns about our Privacy Policy, please contact us by sending an email to contact@carrotcare.health.